Universal Parks & Resorts announces plans to begin a phased reopening of Universal Orlando Resort beginning June 5th. The reopening will be carefully managed and include a wide range of new and enhanced best-practice health, safety and hygiene procedures based on guidelines from the CDC and health officials.
All Universal guests are urged to follow CDC guidelines and conduct temperature checks prior to their arrival. Guests should evaluate their own risk before they visit – and it is not recommended that older adults or individuals at high-risk with serious underlying medical conditions visit the destination. People who show no symptoms can still spread COVID-19 if they are infected. Any interaction with the general public poses an elevated risk of being exposed to COVID-19 and Universal cannot guarantee guests will not be exposed during their visit. For information on CDC guidelines, click here. For more information about Universal Orlando’s policies during this time, visit www.UniversalPartnerCommunity.com. Due to the evolving nature of this situation, details are subject to change without notice.
The reopening will include Universal Studios Florida, Universal’s Islands of Adventure and Universal’s Volcano Bay.
Due to the evolving nature of this situation, details are subject to change without notice.
REMINDER OF OPERATIONAL PROCEDURES – SCREENING, SANITIZATION AND SPACING
The health and safety of all guests and team members remain their top priority – and they will need everyone’s help to adhere to CDC’s guidelines. For more FAQ and information please see the FAQ Page here.
Here is what you can expect from team members:
- All team members will undergo temperature checks and wear face coverings
- All team members will participate in training on our new procedures
- Increasing our already-aggressive cleaning and disinfection procedures, and frequently cleaning all high-touch surfaces
- Limiting capacity and following social distancing guidelines throughout all attractions, restaurants and shops throughout the destination
And here’s what is expected from guests:
- Everyone will be required to wear a face covering during their visit. If a guest doesn’t have a face covering, we’ll have them available for purchase.
- We encourage guests to follow CDC guidelines and conduct temperature checks prior to arrival. We will also implement temperature checks for each guest prior to their arrival to the theme parks and Universal CityWalk. If a guest has a temperature of 100.4 degrees or greater, they will not be able to enter.
OTHER ITEMS TO NOTE ABOUT THE IN-PARK GUEST EXPERIENCE
- We strongly encourage all guests to download and utilize the Official Universal Orlando Resort App for their visit. With the app, they’ll be able to make cashless transactions, order food and beverage from select dining venues, utilize Virtual Line for select attractions, and more.
- Staggered parking
- Managed and reduced daily park attendance
- Managed and reduced attraction ridership, show attendance and restaurant seating. Some areas and events may remain closed for now.
- There will be staggered spacing on ride vehicles and in queue lines to help place distance between groups. Please note that this may cause wait times to be longer than usual.
- Increased cleaning and disinfection of food locations, ride vehicles, restrooms and other frequent “touch points” that go beyond Universal’s already aggressive cleaning procedures.
- We will convert all menus to single-use in our dining venues.
- Mobile Food & Drink Ordering will be available for select venues in the parks and Universal CityWalk as we work to make contactless options available for guests.
- Mobile Food & Drink Ordering and available venues can be accessed through the Official Universal Orlando Resort App.
- Cashless payments and “no touch” policies where possible.
- Select rides and attractions will utilize Virtual Line – which allows guests to select a time to experience an attraction via the Official Universal Orlando Resort App so they’re minimizing the time they’re actually waiting in Guests can access Virtual Line while onsite at the theme parks and can view available attractions through the app.
- Guests will be required to use hand sanitizer before boarding ride vehicles. For any 3-D attraction, Universal Orlando team members will individually hand out 3-D glasses instead of guests having to pick them up themselves.
- Social distancing practices at all locations through the parks, within attractions and queues and at restaurants.
WHAT’S OPENING?
- Universal Studios Florida, Universal’s Islands of Adventure and Universal’s Volcano Bay will open* to the public beginning June 5 with limited attendance
- Universal CityWalk will continue its limited operation with additional venues* and extended hours
*Available attractions, experiences and venues will be shared soon.
HOURS OF OPERATION (subject to change)
Universal Studios Florida:
- 9 a.m. – 6 p.m.
Universal’s Islands of Adventure
- 9 a.m. – 6 p.m.
Universal’s Volcano Bay
- 10 a.m. – 5 p.m.
Universal CityWalk Orlando
- 8 a.m. – 10 p.m.
Attendance during this time will be carefully managed and controlled. Universal will soon schedule team members for training on its new procedures. It will conduct a team-member-preview on June 1 and June 2 so the new procedures can be practiced and refined. A limited number of guests will be invited to visit on June 3 and June 4 as Universal continues to prepare for its phased opening. The public opening will be on June 5, with Universal continuing to manage daily attendance. (For full details on Universal Orlando’s reopening guidelines and experiences, click here).
The new health, safety and hygiene procedures will cover each step of a guest’s visit: how they arrive, how they interact with other guests, how they experience attractions, rides and shows and how they have meals.
“We want to invite guests back to our theme parks in a cautious and thoughtful way,” said Tom Williams, Chairman and Chief Executive Officer for Universal Parks & Resorts. “We have put new health and safety procedures in place for both our team members and guests. And we have worked hard to make sure our guests can enjoy their time with family and friends. Doing this the right way will take all of us — and we need everyone’s help. Guests should follow our guidelines and continue to follow the recommendations of the CDC and health officials.”
Are you ready to go to Universal! Be sure to contact your Mousekeplanner to plan your next trip!
