Frequently Asked Questions
Mousekeplanner FAQ’s
How much does it cost?
Where do my payments go?
Why shouldn’t I book directly through Disney?
I am already booked with Disney, can you still help me?
What are the benefits of working with you?
Can I make my own Dining Reservations?
What if I don’t know where to eat? How can I plan 180 days out!
What if a better offer comes out? Can it be applied to my reservation?
What about other events and activities? Can you help with that?
Absolutely nothing! We are a no fee agency!
All payment transactions are charged directly through the Walt Disney Travel Company, Disney Cruise Line, Adventures by Disney or any other supplier that we may use to book your vacation.
Why shouldn’t I book directly through Disney?
When booking through Disney, you book a reservation. When booking with us, we help you plan a magical vacation! We help you chose the best resort for your family, offer suggestions on where to dine and let you know if park hoppers will be worth it for you? We will constantly monitor your reservation and apply any pin codes or special promotions to bring your total package cost down. We will be there with you every step of the way in your trip planning. Ready and able to answer any and all questions that you may have. We are your front line to all that Disney has to offer.
I am already booked with Disney, can you still help me?
Absolutely! As long as your trip has not been paid in full and has been booked within the past 30 days you can easily transfer your reservation over to us and receive the same concierge level service. For FREE. There is no fee to transfer your reservation. Your reservation stays the same, dining stays the same, nothing changes!
What are the benefits of working with you?
Working with an experienced Disney Travel Planner can help you immensely. Which resort is best for you? Are park hoppers worth it? Will the dining plan suit my family? We will help you and your family decide with resort and which package is the best fit for your family and your families needs. We will listen to your vacation style and through listening and questions find the best package for you. All of our agents have extensive personal experience with most of the Disney Resorts and can offer you first hand experience of staying in them. We will help you narrow down your resort and time of the year of your vacation. From there we will work up a day to day itinerary showcasing the best and worst parks to attend each day based on crowd levels. We will help you make your dining reservations and will be with you each step up to your travel date and beyond!
Can I make my own Dining Reservations?
OF COURSE! We know many of you actually like to plan your trips! The trip planning can be just as fun as the actual trip itself! We will be more than happy to book your advance dining reservations for you but you can choose to make those on your own as well.
What if I don’t know where to eat? How can I plan 180 days out!
Then we can help! Don’t know where to eat? Don’t worry! Our agents have eaten at numerous counter and table service restaurants and can offer their suggestions. Many do not know, but you can start booking your dining reservations 180 days BEFORE your vacation! And many popular restaurants book up early! We will be on the phone waiting bright and early on the day you can book to make sure we have the best chance of getting all of your dining reservations for you!
What if a better offer comes out? Can it be applied to my reservation?
Absolutely! We will monitor your reservation up until the day you leave to make sure that you have the best deal possible. We have been known to save clients hundreds of dollars without them lifting a finger. Once we get notification of promotions, we are busy applying those promotions bright and early while you are still asleep or leaving for work! We are constantly working to save you money!
What about other events and activities? Can you help with that?
Looking to attend a special event? Our agents have attended every special festival and holiday events. Our agency prides itself on its extensive knowledge of all the runDisney events. By booking with Mousekeplanner, you can be assured that the race you will be planning for has been ran by your agent. We can help you sort out all of the logistics that are involved in a runDisney event. Looking to have a private illuminations party? Let us help you take care of the details? Looking to take a specialty cruise with food and drinks? We can help you with that as well. No service is too big or small! Most importantly, each one of our customers receives complimentary concierge-style service which includes advance dining reservations, recreation and activity planning & arrangements, in addition to any other special arrangements you may need (including birthday and anniversary celebrations, reunions, weddings, honeymoons and more). We can bring a special touch to your celebration plans. We help you as much as you want us to help you! We will never take away the joy of planning your trip we just help you make it magically simple! We pride ourselves on exceptional customer service, attention to detail and our number one goal is to make your trip a magical one! Please contact us for more information or to receive a free brochure for your next Disney Destination Vacation.
